Returns
We offer a 15 day return policy on all purchases of in-stock items. You can return up to $2,500 worth of material with no restocking fee. Anything over $2,500 will be charged a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
You may not return sale or clearance items.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 15 days after delivery.
Returns require prior authorization. Please call us at 616-246-8700 and we'd be happy to get your return started.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then issue you a refund. A credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 616-246-8700.
Shipping Costs
To return your product, you should mail or transport your product to: 1661 Monroe Ave NW, Grand Rapids MI 49505, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping and delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
